Refund & Cancellation Policy

1. 14-Day Free Evaluation Period

Hostel Manager provides an unrestricted 14-Day Free Trial on all features upon initial account creation. Property owners can configure rooms, test the QR onboarding system, log sub-meter readings, and evaluate the mobile application completely free with zero financial obligation.

Because the 14-day evaluation period allows full examination of the software prior to any payment, users are encouraged to test all modules thoroughly before purchasing a paid subscription.

2. Subscription Billing & Cancellation

Following the free trial, continuing access requires selecting our flat subscription plan of ₹99/- per month (+ applicable GST):

• Users can cancel their monthly recurring subscription at any time through the application settings or by emailing our billing support.
• Cancellation stops future automatic billing cycles. Your property workspace and records remain accessible until the end of your prepaid monthly period.

3. Subscription Refund Eligibility Conditions

If a property owner chooses to cancel their paid subscription, a refund of the subscription fee may be issued only if all of the following conditions are met:

• The cancellation and refund request is submitted within 7 days of the initial subscription start date.
• It is the User's first-time subscription to Hostel Manager.
• The user provides a genuine technical or service-related reason where our support team was unable to resolve the issue.

Important Note: Subscription refunds are not applicable for recurring monthly renewal charges or subsequent billing cycles after the initial purchase.

4. Tenant Payments & Landlord Liability Disclaimer

In accordance with industry standards established by rental platforms:

• Hostel Manager and Share InfoTech are not liable for any refunds, chargebacks, or disputes relating to tenant rental payments, caution deposits, or maintenance dues.
• All refund requests, disputes, advance deductions, and caution deposit settlements arising from tenant stays are strictly the responsibility of the respective property owner / landlord.
• Hostel Manager acts solely as an informational recording and communication platform and does not hold, escrow, or reverse tenant funds. Any tenant seeking a refund of rent or caution deposits must coordinate directly with their property landlord.

5. Refund Processing Timeline

Approved subscription refunds are processed back to the original payment source (UPI account, debit card, or net banking) within 5 to 7 business days, subject to standard banking settlement clearance.

6. Support & Inquiries

To submit a subscription cancellation or refund request, reach our billing team:

Share InfoTech — Billing Support
Email: support@hostelmanager.in
Subject Line: Subscription Refund Request - [Registered Mobile Number]